Skoda Auto India Rolls Out Super Care Programme with Extended Warranty and Service Coverage

Skoda Auto India has announced Skoda Super Care, a new ownership programme that will be rolled out across its full vehicle portfolio starting in 2026. The programme has been designed to improve the overall customer experience by offering wider coverage and clear predictable maintenance costs from the start of ownership

With this move, Skoda aims to build stronger and longer lasting relationships with customers by making vehicle ownership simpler and more transparent

Skoda Super Care Programme Focuses On Long-Term Ownership Support

The Skoda Super Care programme brings together warranty, roadside assistance and scheduled service benefits into a single ownership package. It is intended to support customers throughout the early and mid stages of vehicle ownership

Under this programme, customers will receive a four year standard warranty along with four years of roadside assistance. This ensures support not only during regular driving conditions but also in case of unexpected breakdowns or emergencies

In addition to warranty coverage, the programme also includes four labour free services, helping customers manage routine maintenance costs more easily

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Early Service Check-Ins To Improve Customer Engagement

One of the key highlights of Skoda Super Care is the introduction of two new early service check-ins. These check-ins are scheduled at 1,000 kilometres and 7,500 kilometres

These early visits are aimed at creating timely interaction between customers and Skoda service centres. The objective is to identify any concerns early and ensure that the vehicle performs as expected during the initial ownership period

By adding these check-ins, Skoda wants to improve trust and confidence among customers right from the first few months of ownership

Scheduled Maintenance Structure Under Skoda Super Care

The maintenance plan under Skoda Super Care follows a clear and structured schedule. Along with the early check-ins, periodic services are planned at 15,000 kilometres and 30,000 kilometres

This structured approach helps customers understand exactly when service visits are required, reducing confusion and unexpected expenses. The inclusion of labour-free services further supports cost control during routine maintenance

Customers can expect consistent service quality across all authorized service centres

Transparent Pricing And Easy Service Access

A major focus of Skoda Super Care is transparency. Customers will have access to clear and itemised pricing allowing them to know what they are paying for at every service visit

Service appointments can be booked through both digital platforms and dealer channels, offering flexibility and convenience. This makes it easier for customers to plan service visits according to their schedule

All services will be carried out by trained technicians using genuine Skoda parts, ensuring quality and reliability

Improved Service Experience Across Skoda Network

Skoda Auto India has also introduced several service process improvements under the Skoda Super Care programme. These include smoother booking procedures, faster service turnaround times and real time updates on vehicle service status

Itemised billing will help customers clearly understand service costs, while reduced waiting times aim to improve overall satisfaction at service centres

Support will be provided through Skoda’s wide service network, which covers 183 cities across India. The brand currently operates more than 325 customer touchpoints nationwide, making service access easier for owners in both major cities and smaller towns

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Skoda Super Care Supports Brand’s Customer-Centric Strategy

According to Ashish Gupta, Brand Director of Skoda Auto India, the Skoda Super Care programme reflects the company’s commitment to supporting customers throughout their ownership journey

The initiative focuses on offering value, clarity and confidence at every stage of ownership. By providing predictable costs and comprehensive coverage, Skoda aims to reduce ownership-related concerns and improve peace of mind

This programme forms part of Skoda’s broader strategy to strengthen customer trust and loyalty in the Indian market

Applicable Models Under Skoda Super Care Programme

The Skoda Super Care programme will apply to Skoda’s current Indian lineup. This includes the Kylaq, Slavia, Kushaq and Kodiaq

By covering its full range of vehicles, Skoda ensures that customers across different segments can benefit from the same ownership support and service standards

Skoda Auto India’s Presence And Global Background

Skoda Auto India has been operating in the country since 2001 and is part of the Volkswagen Group. The brand has steadily expanded its presence in India with a focus on product quality and customer service

Globally Skoda delivered more than 926,000 vehicles in 2024, reflecting its strong position in international markets. The introduction of Skoda Super Care in India aligns with the brand’s global approach to customer focused ownership solutions

Strong Step Toward Predictable And Stress Free Ownership

With Skoda Super Care Skoda Auto India is taking a clear step toward making vehicle ownership more predictable and customer friendly. The combination of extended warranty, roadside assistance, labour free services and transparent processes is expected to improve confidence among Indian buyers

As the programme rolls out from 2026 it is set to play an important role in shaping Skoda’s long term relationship with customers across India