Highway authority of India (NHAI) has introduced new guideline on toll collection.
The government has now made it mandatory to affix FASTag on the vehicle’s windshield.
The NHAI has introduced measures to collect double user fees from individuals entering toll lanes without affixed FASTags on their front windshields.
Deliberate non-affixation of FASTag on the windscreen leads to unnecessary delays at the toll plazas causing inconvenience to the fellow National Highway users.
The statement said NHAI aims to enforce the standard procedural guidelines for affixation of FASTag on the front windshield of the assigned vehicle from inside.
Any FASTag that is not affixed on the assigned vehicle as per the standard process is not entitled to carry out electronic toll collection (ETC) transactions at a user fee plaza and will have to pay a double toll fee besides facing the risk of getting blacklisted, according to the guidelines.
This information will also be prominently displayed at all toll plazas so that highway users know about the penalties for non-compliance of entering a toll lane without a fixed FASTag on front windshield.
In addition, CCTV footage with Vehicle Registration Number (VRN) at the fee plaza shall be recorded for non-affixed FASTag cases.
The Standard Operating Procedures (SOP) has been issued to all User Fee Collection Agencies and Concessionaires to charge double user fee in case of non-affixation of FASTag on the front windshield.
Presently, toll fee is collected for approximately 45,000 km of national highways and expressways at around 1,000 toll plazas on national highways across the country.
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